Privacy Policy

1. Introduction

Welcome to Oalt EV Technology Pvt. Ltd. ("Company," "we," "our," or "us"). We are dedicated to pioneering sustainable electric mobility in India. This Privacy Policy governs your visit to our website and explains how we collect, safeguard, and disclose information that results from your use of our Service, including the purchase of our premium Electric Cycles (E-Bikes), Conversion Kits, and Lithium-Ion batteries.

2. Data We Collect

To provide you with a seamless e-commerce experience and reliable after-sales support for your Oalt E-Bike, we collect the following types of information:

• Identity Data: First name, last name, email address, and phone number when you register or book a test ride.
• Delivery Data: Shipping and billing addresses required for dispatching your electric cycle securely across India.
• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us. (Note: We do not store full credit card numbers or UPI PINs on our servers).
• Vehicle Warranty Data: Frame chassis number and BLDC motor serial numbers linked to your profile for warranty activation.

3. How We Use Data

Your data is strictly utilized to enhance your Oalt EV ownership experience. We use your information to:

• Process and deliver your E-Bike order safely to your doorstep.
• Provide customer support, including troubleshooting and servicing your LCD display, battery, or motor.
• Send administrative information, such as order confirmations, tracking updates, and warranty renewals.
• Improve our website's performance and product offerings based on user interactions.

4. Payment & Security

Purchasing an electric cycle is a significant investment, and we take your financial security seriously.

5. Logistics & Dealership Partners

To ensure your heavy E-Bike shipment reaches you without damage, we share necessary delivery data (Name, Address, Phone) with our trusted logistics partners (e.g., Delhivery, Safexpress). Furthermore, if you request a test ride, your contact details may be shared with our authorized Oalt EV dealers in your specific pincode.

6. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. This helps us remember your shopping cart items, understand your preferences for future visits, and compile aggregate data about site traffic so we can offer better e-commerce experiences.

7. Contact Support

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Grievance Officer: